A passenger handling solution for operational and commercial success

In today’s competitive, cost sensitive market, the right passenger handling solution must provide functionality balance that benefits all stakeholders. Working alongside one of the world’s most profitable and fastest growing airlines Sissit’s SeamlessTravel Platform delivers maximum asset utilisation for airline and airports teams as well as offering passengers an innovative, convenient and seamless travel experience.

Multi-stakeholder architecture for maximised asset utilization

Sissit’s SeamlessTravel™ Platform has been designed with a 360 degree approach to platform functionality. Having identified and differentiated the core needs of the platform’s 5 key stakeholders: passengers,agents and crew, airports teams, commercial teams and IT teams, the SeamlessTravel™ platform ensures all stakeholders needs and wants are met and asset utilisation is maximised.

Boost self-service adoption with TruMobile SMS check-in and boarding

Achieving high rates of self-service adoption comes from offering convenient and practical options for the passengers of today, not just tomorrow.

Having developed and delivered the world’s first plain-text SMS boarding pass solution, TruMobile SMS™, Sissit blends cutting edge mobile technologies including RFID and near-field communication with innovative enhancements of traditional check-in channels.

TruMobile™ SMS ticketing and boarding passes are accessible by any passenger, anywhere in the world, on any cellular network, at any time. No data subscription, data coverage or smartphone required. Directly scannable at check-in and boarding kiosks equipped with Sissit’s QikScan™ Universal Scanner TrueMobile™ SMS can boost your mobile self-service adoption by more than 200 per cent.

The development of this new technique to break down the boundaries of high usage technologies like SMS, allows airlines to provide passengers a simple, low-cost mobile solution that is accessible by 99% of handsets.

Challenge the status quo and gain true competitive advantage

Break free of the tired, legacy platforms offered by incumbent vendors and enjoy an innovative new approach that will differentiate your brand and deliver a tangible commercial advantage to your airline.

The advanced operational functionality, new high adoption self-service channel options and advance telemetry and reporting functions that will increase staff productivity and operational efficiency, boost rates of self service adoption and passenger experience and give commercial and airports teams managers the tools for timely decision making.

The business case for self-service is proven and with the SeamlessTravel™ platform your airline is placed in the best position for maximising returns achieve a true competitive edge.

Seamless Integration

At the heart of the SeamlessTravel™ Platform is Sissit’s streamlined integration layer, the Seamless Integration Dock (SID). The engine and conduit for optimal communication and operation, the SID successfully docks each channel module into a structured and seamless array.

This intelligent layer enables simplified integration into even the most complex airline system architectures, and ensures optimal processing of business logic, message translation and information flow between self service modules and airport applications including:

• Airline host servers
• Reservation systems
• Baggage management systems
• Departure control systems (DCS)
• Loyalty Systems and more

The SID minimizes the complications that can arise from systems integration and can significantly reduce implementation time for swift project delivery

Multi-Channel Self Service

Automated Check-In

Auto check-in allows all passengers or defined passenger groups the convenience of being automatically checked-in at a defined time prior to departure. At the time of booking their flight, passengers or booking agents may pre-select the automated check-in option and have their ticket delivered via Email and/or Mobile (MCode, TruMobile™ SMS, RFID) upon check-in confirmation. They will also receive an email and/ or SMS confirmation of their successful automated check-in and seat allocation.

By removing the manual check-in step, passenger flight preparations are simplified and minimised. This is particularly useful for passengers that may have restricted access to the internet, mobile data or printing facilities such as leisure travellers. It is additionally useful for families and those travelling with young children which combined with a multipassenger sms ticket, can significantly simplify what can sometimes be a stressful experience.

Online Check-In

Web Check-In

A proven, high adoption check-in channel, passengers can quickly and easily check-in, make ancillary purchases, select their seat and have their boarding pass delivered to the medium of their choice.
This may include:

• Web-link for immediate download and printing
• Email attached boarding pass with 1D/2D barcode for mobile retrieval or at home printing
• Mobile
• TruMobile™ plain-text SMS boarding pass
• MCode 2D Mobile boarding pass
• RFID/NFC options Passengers with a registered email in their booking record can be invited to check-in via two-way email check-in. The passenger receives an check-in invitation in their inbox

Email Check-In

24/48 hours prior to departure to which they can reply with a keyword such as “checkin” to seamlessly be checked-in to the flight. The email will also contain a web link to transfer the passenger to the web check-in portal should they prefer. For extended functionality airlines may also wish to offer seat selection via email.

Social Network Check-In

In meeting the needs of the always-connected traveller, Sissit’s SeamlessTravel™ platform allows passengers to utilise Twitter, Facebook and other social networking hubs for check-in. Airlines can utilise social networks direct messaging systems to deliver confirm check-in.

Mobile Check-In and Boarding

SMS Check-In

A highly accessible and convenient check-in option, SMS check-in dispatches an SMS check-in invitation to the passenger 24/48 hours prior to flight departure. The passenger may reply with the 4 digit check-in code or keyword supplied within the SMS invitation. A confirmation SMS would then be sent to confirming there successful check-in. Boarding pass delivery may then occur via TruMobile™ SMS, Mcode or Email. Airlines may also wish to extend seating selection options and multi-passenger check-in via single SMS for an enhanced SMS experience.

Native App and Mobile Web

Integrate existing mobile web and/or smartphone applications or utilise Sissit mobile applications and extend brand experience to the always-connected traveller. Supporting platforms for both native and mobile web applications for:

• Apple iOS (Iphone and Ipad)
• Google Android (Including Android based tablets)
• Windows CE •
• Windows Phone 7
• Symbian
• Black Berry RIM
• Mobile Web (WAP)

Airlines may customise app features to their needs.

Near Field Communication (NFC ) and RFID

Take advantage of the next wave of mobile technology and deliver greater convenience and versatility to next-generation mobile travellers. The SeamlessTravel™ platform provides futureproofed compatibility with RFID card and tag systems as well as NFC-enabled mobile handsets for mobile boarding, loyalty programs and mobile payments.

Passengers can simply wave their compatible handset or RFID tag over the kiosk hotspot to retrieve their booking record and initiate their check-in, boarding pass printing, baggage self-tagging and other pre-departure tasks.

Kiosk Check-In

Incorporated within Sissit’s powerful Futacy™ Kiosk is the SeamlessTravel™ kiosk check-in module. Designed for optimum usabilitity passengers can perform multiple predeparture tasks simply and efficiently providing enhanced passenger experience and swift passenger flow.

The SeamlessTravel™ Kiosk Module allows passengers to:

• Check-in
• Multi-sector Check-In
• Boarding Pass Printing
• Seat Selection
• Baggage Self-Tagging
• Re-Accomodation
• Loyalty System Interfacing
• ID and Passport Processing
• Voucher Issuance
• Ancillary purchasing and payment
• Upgrades
• Baggage Allowance
• Meal Preference and Purchase

Equipped with the industry-leading QikScan™ single slot scanning system, the Futacy™ kiosk can quickly and accurately read all existing and legacy 1D/2D barcodes TruMobile™ SMS, Mcode, NFC/RFID as well as passport, licence and other forms state issued ID for the ultimate universal scanning solution.

Desk Check-In

Ensure optimum passenger flow through your full service desk operations with an easy-to-use interface that minimises training time and helps agents perform common tasks swiftly. Our custom graphical user interface can comfortably sit over legacy reservation systems delivered by the leading vendors.

Integration into broader airport, loyalty or CRM infrastructure allows agents to provide more personalised service and support while empowering them to handle more complex and unique passenger needs.

Boarding

Sissit’s advanced boarding module simplifies the boarding process and can significantly improve time-to-board efficiency.

When combined with Sissit’s powerful QikBoard™ Boarding Kiosk, boarding procedures can be undertaken from inside the gate, on the aerobridge or even on the tarmac providing airlines and airports the ultimate in boarding flexibility and performance. With full alert and reporting functionality, airline agents can print Zone reports, SSR reports, Failed-To-Board lists, baggage reconciliation and perform a number of other passenger boarding validation procedures.

For optimal efficiency and passenger boarding flow, multikiosk boarding can be activated at the touch of a button and for a full self service option an gated kiosk is also available.